The Susan Caplan customer care team are here to help you with any questions about your product or any other advice you may need.

The section below will help you find out the answers to any questions you may have.

Simply click the tabs below. Alternatively you can call us on +44 (0) 207 424 7809 between 9.30 am to 5pm (Monday to Thursday) and 9.30 am to 4pm (Friday) or email us at customercare@susancaplan.co.uk

DELIVERY & RETURNS

PACKAGING

TERMS OF USE

JEWELLERY CARE

ACCOUNT

ENGRAVING & REPLATING

ORDERING & PAYMENT

OUT OF STOCK ITEMS

ETHICAL SOURCING