I contacted Susan Caplan via WhatsApp after a necklace of theirs I saw in Selfridges was sold before I could buy it. 

The rep at Susan Caplan helped me look through all options for an alternative necklace, carefully considering my exact requirements, sending alternative styles and talking me through how the stones would look, whether they were clear or iridescent, how they looked on a model vs product photography. The team were just so accommodating and understanding of the pressures I was under as a bride-to-be and I cannot thank them enough…

Mimi Husain, London, UK”


Fantastic experience from Emily Grant at Susan Caplan!

I ordered some earrings to wear at my birthday party but the postal service couldn't find my address, so I called up Susan Caplan explaining my predicament and Emily Grant got on the tube travelled across London and HAND DELIVERED me the earrings so I could wear them that evening on my birthday!

Superb, unforgettable service, cannot thank you enough. The earrings are beautiful too :)

Hannah Keene, London


Thank you for the prompt action.

 Your fantastic service has put faith back into me that there are people doing their jobs way above expectations. 

Sandeep Patel

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Thanking you for your first class service

Mary Hickey, Surrey

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Thank you for the guidance. My bangle is now perfect! I have come to Susan Caplan recently after my Mum bought me some gorgeous earrings. 

The bangle is my third Caplan treat and I can promise it will not be my last.

Lovely jewellery, high quality and great service.

Thank you

Norma Evans, Cheshire, UK

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Today the beautiful Swarovski necklace has arrived. First of all, I was very surprised by the very quick delivery of the order… and in addition this necklace is a dream for me. It is wonderful and I like it very much. Thank you very much and my best regards.

Elena Wuthrich, Basel, Switzerland

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Thank you Susan. Please add my email to your mailing list. Your customer service is exceptional/brilliant. Please keep it up.

Gloria D, London, UK

Thank you for your email and I can confirm the necklace was received yesterday morning, in excellent order.

Your help and customer service have been marvellous. And I won't hesitate to recommend you to everyone.

Thank you once again for all your help.

Helena West, Bury St Edmunds, UK

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My order arrived today and was beautifully packaged.

The necklace is perfect as it is just what I was looking for.

Very impressed all round.

Thank you so much.

Sandra Payne, Richmond upon Thames, UK

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The entire process with Susan Caplan was so straight forward, prompt, professional and efficient. I would certainly recommend to anyone and also use their services again myself.

Kristal Baker, London, UK

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I absolutely adore my Chanel necklace. The service I received was first class and I would definitely buy from Susan Caplan again. I can’t wait to see what other unique pieces they have available on their website.

Claudia Beverage, Glasgow

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It has been a pleasure to deal with your company, customer service is first class!!

Chris, Wokingham, UK

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The earrings were beautiful and the customer service was excellent. 

Joanna McKerrow,  Inverness, Scotland

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I really feel I must write a quick thank you for the way in which you have dealt with my problem. You couldn't have been more efficient or kinder or professional and I am extremely grateful. If only all my transactions were like this, life would be so much more pleasant and easier.

Sue, Dorchester, England