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Returns Plus

We hope you are pleased with your purchase but should you wish to return it you must return to us within 14 days of the date of delivery. Please refer to our Returns Policy here for more details.

We are pleased to offer return and repair services for our jewellery, provided it has been well cared for and the damage or breakage is due to natural wear and tear.

Find out more info about returns & jewellery care.

Guarantee Plus

Susan Caplan offers a guarantee on each piece of jewellery.

Every item is guaranteed for 12 months from original purchase date (under normal conditions of wear and tear).

Please note that we cannot guarantee items that have not been cared for under our product care instructions.

We're here to help Plus

For any product enquiries please email customercare@susancaplan.co.uk .

Please call us on 0207 424 7809 if you would like to speak to one of the team.

Our opening times are between 10.00am to 4.00pm (Monday – Friday).